Operational Pub Management
Ongoing management of your venue, delivered on your behalf.
Pricing based on venue & requirements
If you want to retain ownership and strategic control of your venue without managing its day-to-day operation, we can take responsibility for running it on your behalf.
We work within an agreed management framework, leading the venue and its team, managing the day-to-day operation and remaining accountable to you through agreed reporting and regular review.
What operational management provides
Operational management means we take responsibility for the agreed day-to-day management of your venue on your behalf, while you retain ownership and strategic control of the business.
Accountability to you
While we manage the day-to-day operation, you retain visibility and control through agreed reporting, objectives and review arrangements.
This can include:
Regular operational reporting
Trading and labour performance
Monitoring agreed budgets and controls
Identifying priorities and required actions
Escalating significant issues
Regular management reviews
Recommendations requiring owner approval
Running the venue
We provide the management structure and leadership required to operate the venue consistently on your behalf.
This can include:
Team leadership and management
Rotas and labour deployment
Recruitment and onboarding
Service and operating standards
Guest experience
Stock and operational controls
Working within agreed budgets
Managing day-to-day operational issues
You retain control of the business and its strategic direction; we take responsibility for delivering the agreed day-to-day management of the venue.
When a operational management makes sense
Operational management is suited to owners and pub companies who want to retain ownership and strategic control of a venue while entrusting its ongoing day-to-day management to us.
Owners stepping back
You want to retain ownership of your venue but step away from its day-to-day management, with us taking responsibility for running the operation on your behalf.
Pub companies & groups
You own or control multiple venues and want us to take responsibility for the ongoing management of an individual site within your wider business.
Non-operating owners
You own a pub or hospitality venue but do not have, or do not want to maintain, your own operational management structure to run it day to day.
New or acquired venues
You are opening or acquiring a venue and want an experienced management partner to establish and manage the day-to-day operation from the outset.
Only need temporary cover?
If you need management during a vacancy, transition or change of operator, our Holding Pub Management service may be more appropriate.
Starting the management arrangement
Before we begin managing the venue, we agree how the relationship will work, what responsibilities we will take on and what will remain with you.
Scope & Responsibilities
We define the areas of the operation we will manage, the authority delegated to us and any decisions or expenditure that require your approval.
Team & employment
We establish the existing team structure and agree responsibilities for recruitment, payroll, employment matters and day-to-day people management.
Systems & controls
We agree access to the systems, information, financial controls and operational processes required for us to manage the venue effectively.
Objectives & reporting
We establish the priorities for the venue, the information you want to receive and how performance, significant issues and decisions will be reviewed with you.
Clear responsibilities, authority and reporting arrangements are agreed from the outset so that both sides know exactly how the management arrangement will operate.
Managing the operation
Once the management arrangement begins, we take responsibility for the agreed areas of the operation and provide the consistent day-to-day leadership needed to run the venue effectively on your behalf.
Venue leadership
We provide visible, accountable management of the venue, setting clear expectations and maintaining consistent direction for the operation and its team.
People & labour
We manage the team, rotas, labour deployment, recruitment and day-to-day people matters within the responsibilities agreed with you.
Standards & controls
We maintain agreed service, operating and management standards, oversee key controls and address issues that affect the day-to-day running of the venue.
Trading & performance
We monitor the areas of performance within our remit, respond to trading priorities and work within agreed budgets, objectives and operational expectations.
Our role is to manage the venue consistently on your behalf while keeping its operation aligned with the objectives and controls you have agreed with us.
Review & Accountability
Operational management works best when expectations are clear and performance is reviewed regularly. We agree how the venue will be monitored, what information you need and how decisions will be escalated.
Regular reporting
We provide agreed updates on the operation, including key issues, priorities and matters requiring your attention.
Performance review
We review trading, labour and other agreed performance measures to understand how the venue is operating against the objectives set.
Decisions & approvals
We operate within the authority delegated to us and refer matters back to you where approval is required.
Ongoing priorities
We identify operational priorities, agree actions where needed and keep the management arrangement aligned with the needs of the venue.
You retain visibility and strategic control of the business while we remain accountable for the day-to-day management responsibilities entrusted to us.
Lets discuss your venue
If you're looking for a long-term management solution that keeps you in control without requiring you to manage the venue day to day, we can build an arrangement around your operation.
We'll agree the responsibilities we take on, the authority delegated to us, how performance is reported and reviewed, and the commercial structure that best fits the venue.