PRIVACY POLICY
Last updated: 1 September 2026
ABOUT THIS POLICY
This privacy policy explains how Willow & Stone Hospitality Limited collects, uses and protects personal information when you visit our website, contact us or discuss a potential business opportunity with us.
WHO WE ARE
Willow & Stone Hospitality Limited is the controller responsible for your personal information.
Company number: 17117425
Registered office:
71–75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ
Email: info@willowandstonehospitality.co.uk
THE INFORMATION WE COLLECT
We may collect information that you provide through our website forms, by email or during subsequent correspondence. This may include:
• your name;
• your email address and telephone number;
• the organisation you represent and your role;
• details of a pub, lease, tenancy, partnership or other business opportunity;
• information contained in your enquiry or message; and
• any other information you choose to provide.
When you use our website, Squarespace may also collect limited technical information such as your IP address, browser type, device information and how you interact with the site. Further information is available in our Cookie Policy.
Please do not send us sensitive personal information unless it is necessary and we have specifically requested it.
HOW WE USE YOUR INFORMATION
We may use your information to:
• receive, review and respond to enquiries;
• communicate with you about a potential pub, lease, tenancy, partnership or other business opportunity;
• assess whether an opportunity may be suitable for Willow & Stone Hospitality;
• maintain appropriate records of our correspondence;
• operate, secure and improve our website;
• establish, exercise or defend legal rights; and
• comply with our legal and regulatory responsibilities.
OUR LAWFUL BASES
We normally process information submitted through our website or sent to us directly because it is necessary for our legitimate interests in:
• responding to enquiries;
• developing and managing business relationships;
• identifying and assessing suitable hospitality opportunities;
• operating and protecting our website and business; and
• maintaining appropriate business records.
Where discussions may lead to an agreement with you personally, processing may also be necessary to take steps at your request before entering into a contract.
We may process information where necessary to comply with a legal obligation. Where we rely on consent, including for non-essential cookies, you may withdraw that consent at any time.
WHO WE SHARE INFORMATION WITH
We may share personal information only where reasonably necessary with:
• Squarespace, which hosts and supports our website;
• Google Workspace, which provides our business email services;
• professional advisers such as accountants, solicitors or insurers;
• contractors or service providers supporting our business; and
• regulators, law-enforcement bodies, courts or other authorities where disclosure is required or permitted by law.
We do not sell personal information.
INTERNATIONAL DATA TRANSFERS
Some service providers, including Squarespace and Google, may process information outside the United Kingdom.
Where personal information is transferred internationally, we expect the relevant provider to use an appropriate legal safeguard as required by UK data-protection law. You can find further information in the privacy information published by those providers.
HOW LONG WE KEEP INFORMATION
We generally keep:
• routine or general enquiries for up to 12 months after our last meaningful contact; and
• correspondence concerning pub opportunities, leases, tenancies, partnerships or other substantial business discussions for up to 24 months after our last meaningful contact.
We may retain information for longer where discussions become contractual, where the information forms part of a formal business record, or where this is necessary to comply with the law, resolve a dispute or protect our legal rights.
Information that is no longer required will be deleted or securely disposed of.
HOW WE PROTECT INFORMATION
We take reasonable organisational and technical measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
However, no website, email service or internet transmission can be guaranteed to be completely secure.
YOUR DATA-PROTECTION RIGHTS
Depending on the circumstances, you may have the right to:
• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information;
• ask us to restrict how your information is used;
• object to processing based on legitimate interests;
• receive certain information in a portable format; and
• withdraw consent where we rely on consent.
These rights are not absolute and may be subject to legal exceptions.
To exercise a right, contact us at info@willowandstonehospitality.co.uk. We may need to confirm your identity before responding.
AUTOMATED DECISION-MAKING
We do not use personal information submitted through this website to make solely automated decisions that have legal or similarly significant effects.
LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites or social-media services. We are not responsible for their privacy practices. Please review their own privacy information before providing personal information.
COMPLAINTS
Please contact us first if you have concerns about how we use your information, and we will try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office:
Website: www.ico.org.uk
Telephone: 0303 123 1113
CHANGES TO THIS POLICY
We may update this privacy policy when our services, website or legal responsibilities change. The latest version will always be published on this page.