Need experienced management cover?
Willow & Stone Hospitality supports pubs and hospitality venues through management gaps, operator changes, extended absence and periods of transition — providing practical, on-site leadership when continuity matters.
Management support built around the situation
Relief Management
Short-term management cover during sickness, absence, vacancies or unexpected gaps, helping maintain leadership and day-to-day continuity.
From £175 per day
Holding Management
Temporary management between operators, tenants or permanent managers, keeping the venue stable, supported and operational through the handover period.
From £1,250 per week
Operational Management
Longer-term management support for owners and partners who need hands-on leadership across people, standards, labour, guest experience and day-to-day operations.
Pricing based on venue & requirements
What we take care of on site
Depending on the requirements of the assignment, Willow & Stone Hospitality provides practical operational leadership across the areas that keep a venue running consistently day to day.
Team Leadership
Leading the team, setting expectations and maintaining clear day-to-day direction.
Rotas & Labour
Building workable rotas, managing labour levels and responding to operational demand.
Service Standards
Maintaining consistent service, presentation and guest experience.
Operational Control
Supporting opening and closing routines, cash controls, stock discipline and daily management.
Recruitment & Onboarding
Supporting vacancies, new starters and team transitions where required.
Continuity & Handover
Maintaining a stable operation through periods of change and supporting a clear, structured handover where required.
How it works
1 – Understand the situation
We discuss the venue, immediate priorities, expected duration and the support required.
2 – Agree the scope
Responsibilities, reporting, availability and practical arrangements are agreed before the assignment begins.
3 – Deliver the assignment
Willow & Stone Hospitality takes responsibility for the agreed scope, providing consistent operational leadership throughout the assignment.
Let’s talk about your venue
Whether you’re looking for short-term management cover, support through a transition or a longer-term operational solution, talk to Willow & Stone Hospitality about the best way forward.